If you receive your shipment in a damaged condition, the more details you can provide about the damage, the better the carrier can handle the claim. Please note that the damage must be reported to us within 24 hours of receipt, and only notifications that are accompanied by all of the required documents and photos listed below will be considered for compensation or replacement. The carrier will conduct an investigation and process the claim based on their findings and the information you provide, so please be as thorough as possible.
Required documents for a damaged claim:
- Written statement (+ signature) from you as the recipient
- A photo of the outer packaging
- A photo of the inner packaging
- One or more photos of the damaged goods
On average, we receive a response from the carrier within 7 days. As soon as we receive an update on your request, we will notify you through this channel.