Right of Withdrawal (Returns)
Our policy lasts 14 days. If 14 days have gone by since the day you, or a third party designated by you (other than the carrier), received the physical possession of the goods, unfortunately, we cannot offer you a refund or exchange.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract before the 14-day period has expired. You can do this quickly and electronically by using the Cancellation/Withdrawal button on our website, by filling out the standard withdrawal form, or by sending us an unequivocal statement via email. If you use our online withdrawal option, we will send you an acknowledgement of receipt on a durable medium (e.g., by email) without delay.
Condition of Returned Items
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods. If the item is returned used, damaged, incomplete, or without its original packaging where it reasonably could have been preserved, we reserve the right to deduct the loss of value from your refund (up to 100% of the purchase price).
Exemptions: Gift cards and customized/personalized items are exempt from being returned. To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection (due to diminished value) of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. We will carry out such reimbursement without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw. However, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
We will refund the standard shipping costs of the initial delivery. Any additional costs resulting from your choice of a non-standard delivery method will not be refunded..
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact us via email.
Shipping & Return Costs
To initiate a return, you must contact us via email first. We will then provide you with the correct return address.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are strictly non-refundable.
If you are shipping an item over €75, we strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and the risk of the return shipment remains with the sender until delivered to us.
Unclaimed or Refused Packages
If a package cannot be delivered because you were absent, and you fail to collect it from the designated pickup point within the carrier’s timeframe, the package will be automatically returned to our warehouse. This will be treated as a standard return. In this case, we will refund your order, but the direct costs incurred by us for the return transport from the carrier to our warehouse will be deducted from your refund.
Missing Packages & Delivery Issues
If the track & trace status indicates that your package has been delivered, but you claim you have not received it, you must report this to us within 7 calendar days of the registered delivery date. Reports made after this 7-day window cannot be processed, as we are bound by the strict claim deadlines of our shipping carriers.
To initiate an investigation for a missing package that is marked as delivered, you will be required to fill out and sign a formal ‘Declaration of Non-Receipt’. Once we receive this signed document, we will start an official inquiry with the carrier.
Shipping to Non-EU country
For shipments delivered outside the European Union, the customer acts as the importer of record. We are not responsible for any delays, loss, damage, or confiscation of the goods by customs or local authorities during the international shipping process once the package has left our facilities. All local customs duties, taxes, and import fees are the sole responsibility of the customer.